Welcome to the 1STOPMART Frequently Asked Questions page.
We continually update this section to reflect a comprehensive list of queries posed by our customers writing to us. These questions have been asked by other customers like you. We hope you find these informative and useful.
Please write to us if you have any comments or other questions you would like to see addressed on this page.
Frequently Asked Questions
Q: How do your products differ from other products available in the market?
A: We ensure best quality inputs in the manufacturing process. Our products are backed by meticulous tests and scrutiny in order to assure 100% satisfaction to the customers.
Q: How do I know the standard of your products?
A: We guarantee the most excellent standard of products. All our products are resultant of stringent observation in order to ensure that the customers achieve the maximum benefit.
Q: Do you sell accessories for the products that I buy?
A: Yes, we provide accessories as per the product requirements (Only electronics; details mentioned on specific product pages).
Q: With increasing shipping cost do you always maintain the product quality and price?
A: Our sole motive is to satisfy our customer needs. We always stick to best quality inputs at affordable prices regardless of shipping charges.
Q: Do you deliver worldwide?
A: We deliver all over the globe including countries like USA, Australia, Canada, Japan, and UK.
Q: How much are the shipping charges?
A: We charge a flat rate of $14.95 for shipping through Registered/ Airmail & $24.95 through FedEx.
Q: Do you have a minimum order policy?
A: No, we have no minimum order policy. You may order as little as one item. But remember, the larger your order the cheaper the freight rate will be.
Q: What forms of payment do you accept?
A: We accept all major credit cards for our order payment. Incase you don’t have a credit card or you are not comfortable using your credit card over the internet you have the following options to make your payment:
1. Via Bank wire
2. Via Western Union
You may click on your preferable option on the payment page (it’s the first thing on the start of the page).
Q: Is my credit card information secure?
A: Yes. We use secure terminals to process credit card information. Once your card is charged, the credit card number is encrypted and cannot be accessed again.
Q: What if I don't have a credit card or don't want to use a credit card over the Internet? How can I order?
A: Ordering with a credit card is safe through our secure order page. We ensure highest security for a customer’s credit card. Incase if you don’t have a credit card or you are not comfortable using your credit card over the internet you have the following options to make your payment:
1. Via bank wire
2. Via Western Union
You may click on your preferable option on the payment page (it’s the first thing on the start of the page).
Q: Once I place my order how long will it take until I receive it?
A: We ensure fastest mode of delivery. It usually depends on the mode of shipment and the destination where goods are delivered to. We dispatch your order within 24 hours of processing your payment transaction. Shipping, depending on your locale, takes between 5-20 days for Registered mail/ Airmail ($14.95), or 3-6 days for FedEx ($24.95) although delivery times are typically shorter. Your order will be sent from one of our international dispatch centers to get you your order as fast as possible.
Q: What kind of packaging do you use?
A: We use plain brown paper packaging to ship our products. Your privacy is maintained throughout and there is no mention of the package contents anywhere on the outside.
Q: How is the order sent?
A: We ship all our products discreetly in a plain brown envelope either through International Airmail or FedEx. All orders are generally shipped within 24 hours. Delivery takes from 5 to 20 days depending on your location.
Q: Does someone have to sign for my package when it is delivered?
A: Yes, orders delivered by FedEx and Airmail require a signature upon receipt.
